Viewtracker doesn't expand

Description

Also posted on AAC - https://answers.atlassian.com/questions/29950412/viewtracker-does-not-expand

We have the viewtracker macro on a page, with expandable option enabled.
When previewing the configuration in the macro editor, the viewtracker is expanded correctly,
but this doesn't work on the page itself. It does count correctly but clicking the arrow to expand
the list doesn't provide the list.
Any idea what is causing this behaviour.

Environment

None

Activity

Show:
Oliver Strässer
September 19, 2015, 11:07 AM

Hi Francis

Thank you for opening this ticket and for using our viewtracker macro.
There is no known issue regarding the expanding functionality. If it's working in the macro browser window and doesn't work on the page - I assume the initialization via JavaScript fails. This can be a side effect from another addon or if you use a specific theme.

Have you tried it if you disable the other manually addons and in the normal theme of Confluence?
If yes it's important for us to know:

  • Which Confluence Verions

  • Viewtracker Version

  • Browser

  • Manually installed addons

  • Does it happen in every browser?

So that we cab try to reproduce it.

Thank you
oli

Natalie S.
December 2, 2015, 4:49 PM

Hi Oliver, we are having this issue now since upgrading to the latest version of Viewtracker 3.2.1, but only when we put it in the page layout. To answer your questions:

  • Confluence Server 5.7.1

  • Viewtracker 3.2.1

  • Browser- Chrome

  • No new add-ons installed

When just put on a page with the same parameters, the macro works, but when we have it in the page or blog layouts for a space with the following the expand doesn't work:

$helper.renderConfluenceMacro("{viewtracker:hide=true}{show-if:group=confluence-cet}{viewtracker-report:expandable=true|renderusernames=false}{show-if}{show-if:group=confluence-cet}{viewtracker-report:expandable=true|timeframe=30|renderusernames=false}{show-if}")

I just uninstalled the plugin and went back to version 3.1.2, and the expand works again.

Francis Martens
December 3, 2015, 1:38 PM

Actually - we upgraded to the latest version - and this issue is now resolved (for us)
Confluence 5.5.6, viewtracker 3.2.1

Oliver Strässer
December 10, 2015, 3:06 PM

perfect thank you for that update

Fixed

Assignee

Former user

Reporter

Francis Martens

Labels

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Epic/Theme

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Effort

None

Fix versions

Priority

Major
Configure